dollar99 Casino & Sportsbook Data Care
This page describes what we collect when you use dollar99 and how we keep that data protected. We at dollar99 handle personal information carefully: email addresses, phone numbers, identity documents for KYC verification, payment details, and gameplay activity. Our approach is transparent—we explain what we collect, who has access, and how long we retain your information.
We process data in compliance with applicable privacy regulations. Our servers may sit outside your jurisdiction; data is encrypted in transit and at rest. When you register on dollar99, provide payment details for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers, or submit KYC documents, we apply consistent security standards across all regions. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang benefit from the same data protections.
If you have questions about how we use your data, contact our support team during business hours. We do not share your personal information with third parties outside what is required for payment processing, KYC verification, or regulatory compliance. This policy applies to all dollar99 users and all services—slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live casino (blackjack, roulette, baccarat, Dragon Tiger), sportsbook (Liga 1, Piala AFF, Champions League), and esports.
What Data We Collect on dollar99
When you create a dollar99 account, we collect your email address, phone number, chosen username, and password. We use these to authenticate you and send account notifications (password resets, tournament announcements, withdrawal confirmations). We do not sell your email or phone to third parties; we use them only for account administration and customer support.
For KYC verification, we request a government-issued ID (passport, national ID, or driver's license), a selfie for facial verification, and proof of residence (utility bill, bank statement, or government document). We store these documents encrypted in secure servers. Our KYC processor is a third-party vendor; we share only the documents and verification results, not other account data.
We log your gameplay activity: bets placed, game outcomes, tournament participation, and balance changes. This data helps us track account health, detect fraud, and settle disputes. We do not publish this data publicly; it remains in your dollar99 account history and is accessible only to you and our support team.
We collect payment information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. We do not store your full payment credentials; our payment processor handles that. We retain transaction records (date, amount, status) for seven years to comply with financial regulations.
- Account data
- Email, phone, username, password hash (never plain text), KYC documents, gameplay history. Retained for life of account plus seven years post-closure.
- Payment data
- Transaction history (date, amount, payment method, status). Full payment credentials stored by payment processor only, not by dollar99.
- Device data
- IP address, device type, browser type. Used to detect fraud and unauthorized access. Retained for one year.
How We Use Your Data on dollar99
We use your data primarily to operate your dollar99 account: authenticate login, process deposits and withdrawals, verify your identity, settle tournaments, and respond to support requests. We analyze gameplay patterns to detect fraud and unauthorized account access. If we detect suspicious activity, we may temporarily suspend your account pending investigation.
We use your email and phone to send notifications you request: tournament updates, withdrawal confirmations, password reset links. We do not send marketing emails unless you explicitly opt in. You can adjust notification preferences in your dollar99 account settings at any time.
We may contact you if we have security concerns (e.g., login from an unusual location), if your documents fail KYC verification, or if a withdrawal is pending clarification. Our support team operates during business hours; responses typically arrive within one business day.
Third Parties & Data Processors Used by dollar99
We work with third-party vendors to deliver services safely:
- Payment processors: Handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment transactions. They do not receive gameplay data or KYC documents, only transaction amounts and account identifiers.
- KYC provider: Verifies your ID and proof of residence. They receive only the documents you submit and return a pass/fail result. They do not retain your documents after verification.
- Cloud hosting provider: Stores our databases and website files. Data is encrypted; the hosting provider cannot decrypt it without our encryption keys.
- Customer support tools: We may use email and in-app messaging platforms to respond to your inquiries. Your support conversation history may be logged for dispute resolution.
All processors sign data-protection agreements with us. We do not allow them to use your data for purposes other than delivering the service. If a processor changes its terms or practices, we notify you and seek your consent before continuing the relationship.
Cookies & Tracking on dollar99
We use cookies to keep you logged into dollar99 and to remember your preferences (language, notification settings). These are session cookies; they expire when you log out. We do not use cookies to track your activity across other websites.
We may use analytics tools to understand how users navigate dollar99—which games are popular, how long tournaments run, whether withdrawals complete smoothly. These tools use anonymized data (e.g., "slot tournaments had X total entries"); they do not identify you personally. You cannot opt out of analytics without affecting your account functionality.
We do not engage third-party ad networks or social media pixels on dollar99. We do not retarget you with ads across the internet.
Data Retention & Deletion Rights on dollar99
We retain account data for the life of your dollar99 account and seven years after you close it. This is required for financial audit and dispute resolution. After seven years, we delete or anonymize your personal information except where legal obligation requires retention.
If you request account deletion, we close your account, process any remaining balance withdrawal, and schedule your data for deletion seven years later. We retain KYC documents longer if required by financial regulations; we will notify you of any extension.
You may request a copy of all data we hold about you. Contact our support team with your request; we will compile your data dump within ten business days. This includes your account profile, gameplay history, and all documents you submitted.
Your Rights & Our Commitment to Data Care on dollar99
We at dollar99 respect your privacy and comply with applicable data-protection laws. You have the right to access, correct, or delete your personal data, subject to legal and operational constraints. We encrypt all data in transit and at rest. We do not sell your information. We do not use dark patterns to trick you into sharing more than necessary.
If you discover unauthorized access to your dollar99 account, contact our support team immediately. We will reset your password, review your account activity, and help you secure it. We do not charge for account recovery.
Services on dollar99 are available only where local law permits. This privacy policy applies globally to all dollar99 users. If you have privacy concerns specific to your jurisdiction—e.g., data residency requirements for Jakarta or Surabaya—contact our support team to discuss options. Our support team is available during business hours via in-app help and email.