dollar99 Casino & Sportsbook Terms
When you register an account on dollar99, you agree to our terms of service. We set these terms to clarify your rights, our obligations, and the rules that govern play across our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala AFF, Champions League), and esports tournaments (Mobile Legends, Free Fire, PUBG Mobile).
Our dollar99 platform operates in supported jurisdictions only. We do not offer services in locations where online gaming is prohibited by local law. Users are responsible for verifying that their access and use of dollar99 comply with applicable regulations in their jurisdiction. We frame all account activity—deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet; tournament participation; and withdrawals—as entertainment and informational access, not as investment or guaranteed return.
This page outlines our account policies, deposit and withdrawal procedures, dispute resolution, and jurisdiction restrictions. By using dollar99, you acknowledge these terms and commit to following our rules. If you have questions, our support team is available during business hours via email and in-app help.
Our dollar99 Account Terms
To open an account on dollar99, you must be at least 18 years old and provide a valid email address and mobile phone number. During registration, we send a verification link to your email and an SMS code to confirm your phone. You are responsible for keeping your login credentials secure. We do not hold liability for unauthorized access if you share your password or fail to log out from shared devices.
Our dollar99 platform requires identity verification (KYC—Know Your Customer) before you can withdraw funds. We request a government-issued ID photo, a selfie for facial verification, and proof of residence (utility bill, bank statement, or government document dated within the last three months). This process typically completes within 24 business hours. During holidays like Idul Fitri, Idul Adha, or Imlek, processing may take longer due to reduced staff availability.
You may not open multiple accounts. If we detect duplicate accounts or account-sharing arrangements, we reserve the right to suspend or close all related accounts and forfeit any balance. Accounts are non-transferable; you cannot assign your account to another person or entity.
- Account suspension
- We may suspend your account if we suspect fraudulent activity, terms violation, or regulatory non-compliance. We will notify you via email with a reason.
- Account closure
- You may request account closure at any time via support. We will process your request and return any remaining balance within one business day.
- Data retention
- After account closure, we retain your account data for seven years for regulatory compliance, unless you request deletion subject to legal requirements.
Deposits, Withdrawals & Our dollar99 Payment Policy
We accept deposits from eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) typically confirm within one minute. local payment and bank transfers may take several minutes to several hours depending on your bank and time of day. We do not charge deposit fees; your payment provider may apply standard transaction costs.
We do not publish account preferences publicly, but your account dashboard displays your current ceiling after login. New accounts with only email/SMS verification may have lower initial limits; completing KYC typically increases your limit. Requests for limit adjustments are reviewed case-by-case; contact our support team if you wish to discuss.
Withdrawals are available to verified accounts only. We process withdrawal requests during business hours; typical turnaround is one business day post-approval. We do not offer instant cashout. Withdrawals may be subject to a playthrough requirement if your balance includes promotional credits from tournaments. We do not guarantee withdrawal amounts or timelines beyond one business day; weekend and holiday processing may be delayed.
Tournament Participation & Bonus Terms on dollar99
Our dollar99 platform runs daily and weekly tournaments for slot games and esports events. Tournament entry is free; you fund participation with your account balance. Leaderboard rankings update every six hours during active tournaments. Final rankings lock at the announced close time.
Prize distribution is promotional credits, not direct cash. Most prizes require completion of a stated playthrough (e.g., play the balance 1x or 2x before withdrawing). We publish specific wagering requirements in the tournament rules before you enter. If you do not complete the playthrough within 30 days, promotional credits expire and are forfeited.
We reserve the right to adjust tournament schedules, formats, or prize pools at any time. Changes are announced via email and in-app notification. Participating in a tournament implies acceptance of all current rules and terms as displayed on dollar99 at the time of entry.
Dispute Resolution & Our Jurisdiction Notice
If you believe there is an error in your account balance or tournament ranking, contact our support team within seven days of the suspected issue. We review account logs and investigate thoroughly. Our investigation typically concludes within five business days. If we identify an error in our favor, we correct it immediately; if we identify an error in your favor, we credit the correction and notify you.
Our dollar99 platform operates in supported jurisdictions only. We do not offer services in locations where online gaming is prohibited. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang access our services subject to local regulatory frameworks. If your jurisdiction prohibits access, we are not liable for your continued use.
By using dollar99, you agree that any dispute will be resolved through our support team's initial review. If informal resolution fails, disputes may proceed to binding arbitration or small claims court in the jurisdiction where our operator is licensed. We do not consent to class-action suits or collective arbitration.
Our dollar99 Terms: Key Summary
We at dollar99 maintain clear, transparent policies to protect user trust and regulatory compliance. Account opening requires identity verification; deposits are accepted via eight payment methods; withdrawals process during business hours within one business day; and tournament participation is governed by published rules available before entry.
Our terms are binding when you register. We may update these terms at any time with notice via email. Continued use of dollar99 following a terms update constitutes your acceptance of the new version. We encourage you to review these terms periodically and contact our support team if you have questions.
Services on dollar99 are available only where local law permits. You are responsible for verifying compliance with your jurisdiction's regulations. We operate transparently, handle disputes promptly, and maintain standard data security practices. If you experience any account issues—login problems, payment delays, verification questions—our support team is available during business hours via in-app help and email.